Xcotton Post Purchase Guard
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (754)
- Developer
- XCOTTON CO.
Featured images gallery
Protect orders with shipping protection, extended warranty, fast claims & flexible solutions.
Xcotton is a post-purchase platform offering insurance-backed shipping protection and product protection for lost, damaged, stolen, delayed, or misdelivered orders. Protect products for up to 90 days and offer extended warranty coverage beyond the standard warranty period. With fast claims and flexible solutions, we help brands reduce disputes, refund losses, and support costs while improving customer satisfaction, increasing retention and revenue, and building long-term loyalty.
- Up to 90 days of protection for lost, damaged, stolen, delayed orders & more
- Extended warranty add-on; boost revenue and increase retention
- Fast, hassle-free claims management in one place with 24/7 customer support
- Flexible protection & resolution options for post-purchase issues
- Auto install in minutes with seamless Shopify integration
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Admin
Categories
Coverage type
Opt-in experience
Claims management
Reviews (754)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to install, with a clean interface that works smoothly with Shopify and doesn’t slow the site. They value the one‑click shipping/post‑purchase protection that’s clearly separated from product prices, boosts AOV and conversion, and reduces complaints on lost or damaged orders. Claims are reported as quick and fair, significantly cutting support workload. Support is frequently praised as responsive and proactive.
Shipping protection was the easiest win for our store. Customers add it at checkout, file claims themselves when something goes missing or arrives damaged, and get paid back fast.
Been using Xcotton for a few months now and it's been a solid addition to my store. The shipping protection option is easy for customers to understand, and claims are handled without hassle. Would recommend to other store owners.
We've been using this app for a while and it works exactly as promised. It not just increase AOV; it has significantly boosted overall customer trust and confidence in our brand. The setup was smooth, and it integrates perfectly with our workflow. It's a win-win for both us and our buyers.
Support
App support provided by XCOTTON CO..
Resources
Developer
21 Garden LANE, DALY CITY, CA, 94015-1625, US
Launched
August 7, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Online Store, Shopify admin, other data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment
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View Online Store
Theme
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View Shopify admin
Files
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Edit other data
Locations, Shopify Markets settings, publications of products on sales channels
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