Guide Protection + Returns

Drive loyalty & Route revenue w/ free returns & protection...

por Guide Inc · Lançado: outubro 2020 · Plano grátis disponível.

4.7 (46) no Shopify Usado por 297 lojas Shopify

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Full Service post-purchase platform for shipping protection, returns, and order tracking.

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Sobre Guide Protection + Returns

Proteção do envio com resoluções instantâneas O objetivo do 'Guide Shipping Protection' é aliviar a tensão dos pacotes perdidos/damagados/roubados, e substituí-lo com receita adicional. Use o Guia e dê aos seus clientes a chance de proteger seus pacotes no checkout em um simples clique. Com o Guia Shipping Protection você fará mais do que apenas evitar as dores de cabeça associadas à substituição de pacotes. Se um item é perdido, danificado ou roubado, nós o substituiremos com um recompra diretamente do seu site Suportes Checkout Extensibilidade - uma experiência suave com o nosso novo Checkout App Premium Seguro - Proteção contra danos, roubo e muito mais! Hyper-Focused on Customer Experience! Adiciona Novas Receitas - substituições completas do MSRP com o modelo de aprovação de todas as reivindicações do Guia Instalações/Desinstala com segurança - testado e otimizado para conversão de velocidade e ordem Mostrar mais Mostrar menos

Verificado pela última vez: July 15, 2026 · Stale

Detalhes do app

Desenvolvedor: Guide Inc
Categoria: Orders & shipping
Preço: Plano grátis disponível
Lançado: outubro 2020
Avaliação: 4.7 (46) no Shopify

Principais recursos

Full Service post-purchase platform for shipping protection, returns, and order tracking

Integrações com:

Checkout NetSuite ReBuy Recharge, Skio Subscriptions Shopify Admin TapCart, Shop Pay TikTok Shop Zendesk, Gorgias, Klaviyo

1 plano · começa grátis

Free

Grátis

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 99 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

Couldn't be happier with Guide! From the very beginning they've always taken care of our concerns or requests crazy fast! We highly recommend Guide and can tell you from experience your customers will be glad you went with Guide.

— The Steamer

Our experience with Guide has been exceptional. We have been a client of Guide for more than two years, and throughout that time, their team has consistently delivered outstanding service and support. The support team is always responsive, claims are handled efficiently, and resolutions are reached quickly, leaving our customers satisfied and confident in the process. One of the things we value m...

— NRML

The customer support has been the best I've worked with, bar none (thanks, Cam!). I've always received a prompt and thorough response to any questions or issues, and this app has taken a lot of shipping-related stress off our company's shoulders. Highly recommend!

— Morrocco Method International

After years of running an offline store, I finally made the move online with Shopify. It’s been a learning curve, but one app that really helped me get things running smoothly is Guide: AI Help Desk & FAQ.

— Mindful Moments Shop

Really great customer service that is always available when I need help submitting a claim! I've never had a claim be rejected for any reason, and the team is super flexible when it comes to reordering (sometimes they'll have me manually send the replacement order and they'll refund me the cost of reshipment). Overall I'd highly recommend.

— Aya

Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate. Claims are paid our promptly and seamlessly. I li...

— Elva's All Naturals

Excellent service! When a customer lost their package, the claim process was simple thanks to the provided link. Customer service quickly answered all my questions. Considering the frequent shipping issues nowadays, this protection is a relief for any merchant. Highly recommended for both new and established stores.

— Tropicaleo By Tamara

I love this app. It makes our job so much easier. With the failure rate of shipping companies these days, this app is essential for small businesses. Our customers who have had to file claims have the easiest experience. Their service is top notch. It's refreshing to have an app with support that is responsive & helpful!

— Phoenician Grinders

So far so good! Everything has been fairly straight forward and when had questions the developer was responsive.

— Champagne Socialist

love guide! i’ve been using it for a few months and no issues at all! it’s much better than the other shipping insurance i had

— ShadedbyShanell

After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.

— FÀSH•ON

Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!

— Primania

We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information abo...

— Kreepsville

unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.

— Knitwit The Label

Guide is a complete disappointment. I strongly advise against using this app for any merchant needs. They're unresponsive to emails, failing to reply even when promised payouts of over 7,000 USD are ignored. To date these funds have not been paid despite an agreement they are owed to us. Communication remains abysmal. They've openly admitted financial difficulty, signalling trouble. With an email...

— The Fox Tan

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned. Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is,...

— Strong-Sip

Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

— Beautifully Unique Leggings

Update - Guide has still not responded to any of our emails or request from my customers about a lost package. Please do yourself a favor and don't install this app. They are running a scam. I am trying to reach out to Shopify to have them removed, so no one else is scammed by this app and company. Guide does not provide any protection to my customers. My customers can not reach Guide after filing...

— Time Machine Plus

I'd give no stars if I could. This is the WORST app experience I've had by far. The support team is largely uncommunicative. When they do respond, they say they'll have an answer to my question by the end of the day and I don't hear from them again. I've reached out twice and had this happen. At this point I'm deleting the app and going with a different developer.

— Dipnotic Nails