Shopify Inbox

Previous to the latest update, customer details are no longer populated. We have no way of responding to customers outside of business hours, and we've lost business due to it for sure. Shopify - Roll it back.

I don't understand why Shopify Inbox can't simply revert to the previous version and interface. Even after the registration requirement was removed, the number of customer inquiries has still dropped dramatically—by at least **80%**. This has had a significant negative impact on customer engagement and conversions. We strongly urge the Shopify team to bring back the previous version of Shopify I...

Was great, but after the update... horrible!

The Shopify Inbox AI agent has real potential and is a genuine step up from the previous Inbox (which was limited to live chat management). But several issues still need fixing before it can be used reliably in production. 1. Response language The AI has replied in English even though the entire conversation was in French. 2. Inconsistency depending on how the question is phrased Two questions w...

This app is broken since they added AI to the app. It won't even display properly on the website now. It used to be very useful and allowed us to communicate with customers easily. You ruined it. UPDATE: After a week and 3 support tickets, they finally fixed it and now it works. Note that the first 2 support reps said that the Inbox app is not compatible with my Starter plan and I needed to upgra...

It’s not as user-friendly as before, and I don’t like the new design. I hope you can bring back the previous version.

empty

Trying to force customers to login to SHOP just to send a message. We went from 5-10 inquiries daily to 0 for a full week. People do not want to create a SHOP account just to ask a question. We need Shopify to be a platform to host OUR website, not a promotion tool for their SHOP app. We should also be asked permission before changes to features on our site are updated. Shopify's constant push t...