InsureShield Order Protection

Manage fraud, shipping, and checkout risk in one app

por UPS Capital Insurance Agency Inc. · Lançado: janeiro 2021 · Plano grátis disponível.

3.8 (41) no Shopify Usado por 54 lojas Shopify Built for Shopify

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Reduce risk before fulfillment. Protect margins with shipping insurance and checkout protection.

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Sobre InsureShield Order Protection

Manage risk from checkout to delivery with a unified order protection system from UPS Capital®. CommerceShield technology identifies higher-risk orders and enables merchants to control checkout protection and risk management strategies. InsureShield protection provides full invoice value shipping insurance and checkout protection for covered loss, damage, or theft across all carriers. Together, they help reduce losses, protect margins, and make customers whole quickly through fast reimbursement. Identify high-risk orders with AI driven scores before they become costly losses Recover more revenue with streamlined chargeback management templates Protect margins with full invoice value insurance for loss, damage, or theft Offer full value protection at checkout to build customer confidence Get reimbursed fast so customers don't have to wait for a resolution Mostrar mais Mostrar menos

Verificado pela última vez: July 15, 2026 · Fresh

Detalhes do app

Desenvolvedor: UPS Capital Insurance Agency Inc.
Categoria: Orders & shipping
Preço: Plano grátis disponível
Lançado: janeiro 2021
Avaliação: 3.8 (41) no Shopify

Principais recursos

All Carrier Small Parcel Coverage
Enable Checkout Protection
0% Deductible

Integrações com:

API, App block, Checkout, Shopify Admin, Webhooks

2 planos · começa grátis

Package Protection

Grátis

Risk Intelligence

Grátis

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 62 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!

— LOZURI

muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado

— AAA Craft Wire

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

— Charmboxmen

A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

— Olfactoryfactoryllc

App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.

— TCP Pro Racing

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

— Beaded Blondes Wholesale

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.

— Prolisok

I had problems setting up billing as I kept getting error messages, and had to write an e-mail to InsureShield support, but in the end it sorted itself out. The rest of my startup with InsureShield went smoothly. The app is currently running smoothly with no further issues. Customer support has been very supportive, especially Charles...thanks for your help.

— Coffeio.store

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

— VOELEN

Excellent shipping insurance app that easily integrates into Shopify. Customer support during the install process is superb.

— Leigh & Elizabeth

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal! I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank...

— RTC Fitness Equipment

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

— Amor Lafayette

This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was lost, sometimes it shows it was delivered and we have written affidavit from the customer that it was not, or was stolen. Sometimes even delivered to wrong address. In any case, they will find any reason they can to deny your claims. Customer support is n...

— Joco Records

This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page. We're still getting charged for transactions, and we can't even see them at all. Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were suppos...

— Conquest Auto Parts

DON'T WASTE YOUR TIME!!! Customer support is AWFUL!!! I have reached out for a week now for assistance and no one is helping or getting back to me, the phone number listed to call is "disconnected". Very disappointed. I had high hopes for this app. Will be looking for another option.

— EmieJames

Had app for years talked to customer service today and was told they don't cover drop shippers? because shopify doesn't make the shipping labels don't know if new policy or what but have had on my stores 3 years now and just finding out .

— Role-Players

Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of wo...

— Horizon Motorsport

I would not recommend this app at all. After using it for 7 months and only submitted 5 claims, they've decided to change my policy and told me that they were going to deduct $50 from every claim refund on top of what they're already charging me and my customers. The most absurd thing I've heard. But luckily, there's plenty of fish in the sea so I found me a much better app on the app store that d...

— Exquisite Designs Home Décor

I submitted my first claim after months and it has taken a month to get a response only asking for the tracking number because their system is not working properly. Horrible first-time experience. UPDATE, Yes I mentioned the tracking number above. Why did it take me to email you a month later to get a response that you needed a tracking number?

— Aqua Lab Technologies

This app just keeps getting worse. The app on my store has not allowed me to use it for 2 months now. I've been reaching out to customer support that entire time. Their phone number goes to a voice mailbox that is full (unprofessional). I cannot adjust the settings of my claims or see recent transactions anymore. I've been trying to reach out to someone at UPS Capital to do something as simple as...

— Joco Records

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