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KNO Post Purchase Surveys

Unlock customer insights to improve retention and drive growth

por KnoCommerce Inc · Lançado: outubro 2020

4.9 (109) no Shopify Usado por 3,041 lojas Shopify +42 instalações · 30 dias Built for Shopify

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Unlock insights with post-purchase surveys for attribution, CRO, CX, product development, and more.

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Sobre KNO Post Purchase Surveys

O KNO oferece inquéritos pós-compra fáceis de usar para obter insights de atribuição de clientes. As características incluem audiências direcionadas, modelos pré-construídos, benchmarking e modelos de atribuição avançados para aprender o impacto de receita de canais, demográficos e motivação de compra. Use dados de parte zero para entender motivações do cliente e impulsionar o engajamento mais profundo com ações de pesquisa. Nossos inquéritos de múltiplas questões e atribuição fornecem feedback completo de marketing e produtos para decisões informadas. Configuração de 5 minutos com mais de 30 modelos de pesquisa completos e dezenas de perguntas pré-construídas. Use fluxos lógicos para análise em profundidade e ações para impulsionar o engajamento do cliente. Relatórios e análises de atribuição para melhor compreender o desempenho do anúncio. Mostrar mais Mostrar menos

Verificado pela última vez: August 8, 2026 · Fresh

Detalhes do app

Desenvolvedor
KnoCommerce Inc
Categoria
Store management
Preço
Pago
Lançado
outubro 2020
Avaliação
4.9 (109) no Shopify

Principais recursos

  • 1 Survey
  • 3 Questions per survey
  • Unlimited responses
  • Export all data
  • Conditional logic
Integrações com:

Customer accounts Google Analytics Klaviyo Peel Insights ReCharge Shopify Flow TikTok Triple Whale

3 planos · teste grátis de 7 dias

Starter

$19/month

Analyst

$119/month

Pro

$299/month

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 97 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

Easy to use and working without any hiccups – Customer service is quick, friendly and helpful. It is a tool very valuable to us to unterstand more about customer journey behavior and marketing performance.
— Royfort
empty
— Lilienthal Berlin
Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.
— Hummii Snacks
great post purchase app
— LOAM
Easy to install and use! KnoCommerce staff is always helpful and replies immediately.
— Marleylilly
For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.
— ZipFit
Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.
— Topo Designs
Sid from customer support is awesome and really helped us trouble shoot through some issues we were facing. Happy to be working with them daily. Give it a try!
— Mott & Bow
It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set u...
— Dr. Noze Best
Highly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags oHighly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful...
— CareNatal
Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate
— BRUNT Workwear
No brainer for any ecom store! Also love Steve and the team + the fact you can run surveys and attribute the responses to individual customers in Klaviyo. Powerful tool!
— Moodi
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
— The Better Cat
We were promised a full refund, as we decided not to continue with the trial. Customer support is non responsive. Would not recommend using this app to others. Empty promises. Stay away.
— Ananta Stones
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated tha...
— Little Hunter
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
— VRTX JAPAN
We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic...
— Gratsi
We've had a great experience using KNO for post purchase surveys. It's easy to use, and allows us to gather meaningful data about our customers. We're excited to start using their NPS feature as well. The customer support at KNO is amazing, we always get a timely response, and their team is very helpful.
— Wild Rye
very good app, thanks Sid
— Naali FR
Most important App in DTC, let your customers tell you exactly why they buy and how they found you right after checkout
— Sleepout

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