Omnisend Email Marketing & SMS

ITS A SCAM! DO NOT USE THIS APP! I paid $750 for nothing. I have a list of 200k emails and wanted to send unlimited emails. Luckily, I didn't subscribe to the $2,550 plan because I had a 70% off coupon. But even that was a waste, as every single email fails to deliver. I used to have a 15–20% open rate with Shopify email; now it’s 0.1%. It’s a joke. It’s money down the drain; I can’t use the serv...

After 3 years of using Omnisend, today our account was suddenly suspended for no apparent reason, and ALL our data is GONE. They claim it was due to “unusual activity.” AVOID OMNISEND AT ALL COSTS.

NIGHTMARE - Major spam and spoof issues caused by Omnisend UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience. Live chat does not reply with resolutions. There is no phone support. No way to get our email address removed from their system. We are being held...

The SPF record you are required to enter for omnisend causes major spam or spoof emails. Google had us remove their SPF record, which resolved the spam issue. Unbeknownst to us this caused omnisend to stop sending our flows for 60 days. No notification from omnisend, but they sure kept billing us. Suport regarding this issue with Josh Hargett was so frustrating we have decided to move away from...

A very disappointing experience "migrating" to omnisend. Migration was not smooth and continually delayed by their team despite being promised that this would be handled. When it came time to confirm if our lists had been migrated they had not. They continued to gas light our team until we walked them through why their migration and segments they created for our business were incorrect. No apology...

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If I could give zero stars I would. I have a brand that has been in business for 5 years. I need to improve my email marketing. I was excited to try omnisend after I saw a pitch from the founders and thought it would be a great product. I tried to install/migrate to shopify. I immediately had an error that said, due to unusual activity your account has been suspended. I tried using chat help and a...

We wanted to give Omnisend a try. We installed it, connected our domain and DNS records, and imported about 100 contacts—all of whom had opted in through our Shopify store. Before we ever sent a single email, Omnisend froze our account. We answered their compliance questions, but they ultimately told us they had decided to “reserve our right to deny our services” and “reserve the right not to dis...