OrderEditing.com

We’ve had a great experience with Order Editing. Since onboarding, we’ve seen a huge reduction in order update contacts, saving our Customer Care team valuable time, while also seeing positive upsell opportunities through pre and post checkout product additions. The team is fantastic to work with, helpful, responsive, readily available, and always open to feedback. Highly recommend!

Customer service is some of the best I've experienced with a Shopify app. Reached out with a question, Lachie jumped on a call within 5 minutes, walked us through the setup and had everything configured to our exact preferences in no time. Super easy process from start to finish. Exactly the kind of support you want when you're trying to move fast. Highly recommend. Thanks Lachie!

If you haven't heard of Order Editing, you're sleeping under a rock. This app is a game changer for a few reasons: it improves the customer experience by letting customers make last minute edits to their order (yes, even after they've paid), it upsells products at checkout to lift AOV, and it improves address validation. Best of all, the team moves fast when global requirements change. They rolled...

We've had an excellent experience with this app from day one. The onboarding process was one of the best we've experienced. It was smooth, well-supported, and incredibly easy to get up and running. The app itself is simple for both our team and customers to use. Since implementing it, we've seen a reduction in the number of address change requests handled by our Customer Service team, saving valu...

Solid, robust upsell platform implementation was super easy, especially with a dedicated, hands-on after hours support from Hamish. He is smart, did the work to understand how to optimize all conversions across the board, did the implementation. Revenue on upsells are up by 30% approximately.

OrderEditing has made a great addition to our stack. Particularly for managing address changes, cancellation and upsells from big pre-order campaigns. It has reduced manual workload, improved customer experience and allowed us to generate extra revenue from upsells. Our experience with the OrderEditing team has been fantastic. Erin supported us every step of the way through onboarding and went ab...

Customer support is 10/10. Gemma, in particular, sorted us out at a critical moment around our summer sale. Great tool also; should be considered a core tool in your stack for any ecom brand doing circa 0.5M+ a year

This team REALLY knows Shopify. They have answers and solutions for every single use case. Highly recommend it. Great technology but even better team.

Very useful app. Great price for what it gives you

awesome service

Great app.

great app

This is a great app that allows you to make more of your customers happy! In the past, our team struggled with keeping up with customer support emails when customers emailed in right after purchasing, needing to change their address or size. Installing order editing immediately cut down our customer support tickets by at least 50% overnight, since customers can make these changes themselves now. O...

We’ve had a great experience with Order Editing!! Paul was incredibly helpful throughout the setup. He made the implementation seamless & was always quick to answer questions. Plus offered lots of tips on best practices. The app has already delivered a great ROI for us. Highly recommend it!! I just wish I had done it sooner, to be honest.

Order Editing has been a game changer for us. Giving customers the ability to self-serve address corrections, product changes, and cancellations before fulfillment has taken a huge chunk of manual work off our CX team's plate, and the upsell functionality has added real, measurable revenue on top. What's made the experience even better is the team behind it. Our ERP integration had a few unexpect...

Excellent app that's improved both our customer experience and internal efficiency. It's reduced manual work for our team, generated additional revenue, and the support has been great whenever we've needed it. Highly recommended!

Order Editing has been a brilliant addition to our store. We brought it in to reduce support tickets, and the volume has dropped massively, with the added bonus of upsell revenue, which has delivered a great ROI for us. Our customers love using it, and Erin has been an absolute star to work with throughout. Highly recommend. Thanks guys!

Great application that has helped us significantly reduce the number of customer support tickets. It offers a wide range of customization options and has been a great addition to our store. What truly stands out, however, is the support team. Our representative, Erin, has been exceptional throughout the entire process. She guided us through the setup, provided technical expertise whenever needed,...