Zendesk

por Zendesk · Plano grátis disponível.

2.9 (161) no Shopify Usado por 15,776 lojas Shopify

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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

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Sobre Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. Solve customer service tickets faster with access to relevant customer data Process refunds and cancellations, directly from the Zendesk Support sidebar app With the click of a button, embed live chat in any storefront Mostrar mais Mostrar menos

Verificado pela última vez: July 12, 2026 · Fresh

Detalhes do app

Desenvolvedor: Zendesk
Categoria: Marketing & conversion
Preço: Plano grátis disponível
Avaliação: 2.9 (161) no Shopify

Principais recursos

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more

Integrações com:

chargedesk, loyaltylion, mailchimp, shipstation, trustpilot, yotpo

5 planos · começa grátis · teste grátis de 14 dias

Free

Grátis

$55/month

$89/month

$115/month

$150/month

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 99 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

— Harvest Hub

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

— O'Neill

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

— Les Lunes

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.

— GlossGenius Card Readers

Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.

— SE BIKES

We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.

— iminit

Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.

— Fuse Lenses

The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!

— BioLite

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely...

— Rad Power Bikes

We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.

— Yes.Fit

Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.

— GORUCK

We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.

— MPOWERD Inc.

Zendesk claims to offer the 'world's best' ticket management system, but it undeniably has the world's worst customer service, the slowest response times, and never solves any issues. It's really terrible! Zendeskは「世界最高の」チケット管理システムを提供していると主張していますが、それには間違いなく世界最悪のカスタマーサービス、最も遅い返信速度、そして問題を解決することは決してありません。本当に...

— SmartWave Shades

Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available. Voip calls have significant lag when answering the call and overall call quality is very low. You cannot send an sms to customers in any simpl...

— Aussie Gardener

Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.

— Escudero & Co (BR)

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

— Verified Shungite

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that! To all those concerned about this: Do Not Use This App！ ¡No uses esta aplicación! ¡N'utilisez pas cette application! ¡Verwenden Sie diese App nicht! 请勿使用此应用！このアプリを使用しないでください！ 이 앱을 사용하지 마세요! ¡Non utilizzare q...

— BABEYOND

horrible

— Our Baby Nursery

The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried...

— NOVU

DO NOT USE ZENDESK. HIGHLY RECOMMEND GORGIAS!!! The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTH...

— Appaman

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