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Gorgias: AI, Helpdesk & Chat icon

Gorgias: AI, Helpdesk & Chat

Instantly resolve support inquiries and grow your business.

por Gorgias Inc. · Lançado: março 2017

4.2 (613) no Shopify Usado por 25,249 lojas Shopify +111 instalações · 30 dias

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Leading AI-powered conversational commerce platform for brands

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Sobre Gorgias: AI, Helpdesk & Chat

Construída para o e-commerce, a Gorgias combina uma poderosa fundação de helpdesk com uma camada de IA conversacional para elevar a experiência do cliente durante toda a jornada.A plataforma alimenta o serviço ao cliente impulsionado por IA que ajuda as marcas a apoiar, vender e reengajar compradores em escala. Automatize o suporte ao cliente de alto volume, permita fácil auto-serviço e encaminha as conversas de alto impacto para equipes humanas — tudo a partir de uma plataforma unificada através de e-mail, chat, social, voz e SMS. Helpdesk construído para escala: Gerencie todas as conversas do cliente em uma caixa de entrada unificada resolução de tickets autônoma: Agente de IA lida com suporte de ponta a ponta AI Assistente de compras: Recomendar produtos e guiar os compradores em tempo real Pila de comércio unificado: 100+ integrações para alimentar a jornada completa do cliente Análise acionável: Transforme as conversas do cliente em insights para gerar receitas Mostrar mais Mostrar menos

Verificado pela última vez: July 12, 2026 · Stale

Detalhes do app

Desenvolvedor
Gorgias Inc.
Categoria
Store management
Preço
Pago
Lançado
março 2017
Avaliação
4.2 (613) no Shopify

Principais recursos

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat
  • Unlimited customer support agents
  • 300 tickets per month included
Integrações com:

20+ Integrations Aircall Attentive Checkout Klaviyo Recharge Shopify Admin Shopify Flow Yotpo

4 planos · teste grátis de 7 dias

Starter plan

$10/month

Basic plan

$60/month

Pro plan

$360/month

Advanced plan

$900/month

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 105 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to cus...
— Kauai Coffee
Since the last major update a few weeks ago, the AI agent has improved. The Gaia AI is also incredibly useful at helping improve our performance. Skills is a great new feature, although there is still AI slip where it fails to follow precise instructions and wording - could really do with an option to provide fast feedback given this is in Beta.
— Motohaus B2B
We switched over about a year ago and really enjoy Gorgias! The AI agent has been amazing for our team, and it seems like they're continuing to make aggressive improvements to it. Would love to see other integrations with different shipping software. Right now, it doesn't connect to Ordoro, and if it did, that would increase our automation rate quite a bit.
— Grow Fragrance
I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.
— Skre Gear
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
— VIOLETTE_FR
The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance. I gave it 4 stars instead of 5 only because we're still new to using the AI and are continuing to learn its capabilities. We're looking forward to seeing how it continues to assist us and our customers!
— Unagi
Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to work alongside the ai with voice and escalations. The integration with shopify a...
— Kit-Cat Klock
Definitely takes some configuring after onboarding process to refine knowledge base. The team does have to monitor closely during this period but overall we've really enjoyed onboarding with Gorgias AI. Generally, we get good feedback from customers, although as with all things AI, some customers are apprehensive. Looking forward to new features to help optimize performance and offload human t...
— Free Fly Apparel
Gorgias has been a game-changer. During peak periods, the AI Agent allowed us to exceed a 40% automation rate. It provides incredible support to users throughout their entire customer journey, effortlessly handling volume spikes. The best part? Our CSAT has remained consistently very high, proving that speed and quality can go hand in hand. Highly recommended!
— Alessi USA Inc
Definitely takes some setting up and configuring, and some close eye on how it performs, but it most certainly saves time for my team. Generally, we get good feedback from customers, although, as with all things AI, some customers don't like it. Very happy we've got this as an app on our site.
— Elements for Life
Updating our Review after trialing the AI Shopping Assistant Feature! WOW! After consistent work to bring our AI Agent from 25% to 40% over the last 6 months without the AI Shopping Assistant, we finally trialed the Shopping Assistant feature and LOVE what we are seeing. Our automation rate is up over 65% with the AI Shopping Assistant, bringing in more revenue, keeping our resolution time down, a...
— Beekman 1802
We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking, WISMO and shipping updates, without needing human intervention. The pre-sales aspect to it is also a strong selling point. Our customers' can get product suggestions and answers...
— Seido Knives
A few days in and I already regret the switch. The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked. We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatib...
— GPerformance
contact form does not in fact support multilingual. both ai-agent and human support are dumb and waste your time
— moonlit.market
8 figure founder here -- avoid this product like the plague. The worst support and customer service you will ever receive. The moment our contract ends, we'll be switching to Richpanel. After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of m...
— Highland
This platform went from an industry leader to an ad laden hacked up pile of AI slop. They'll say they care about your feedback, and ignore it. I have ads in 3 places to pay extra for an AI agent that hallucinates more than I did in college, force a complete relearn of a UI into an obviously AI generated UI that is missing loads of subtle details from previous versions that just so happened to be e...
— PatchPanel
Day 1 after using the app. The app worked fine for about 8 hours, and now I can't even send an email or pay for my subscription. I still have 6 more days of trial, but it won't even allow me to send a test email. Oh and BTW the support team doesn't have a live chat, they reply to your emails "within 48 hours"
— Isavie
The software is really quite buggy... There are so many missing features. New features come along very rarely. Even their support documentation has lots of 404s. Their intent stuff is a mess, their AI stuff is half baked, their integration with Shopify is missing basics (e.g. B2B vs retail customers). Where other platforms are making leaps and strides, Gorgias stays still, and never gets better....
— One.World
There are so many missing features. New features come along very rarely. Even their support documentation has lots of 404s. Their intent stuff is a mess, their AI stuff is half baked, their integration with Shopify is missing basics (e.g. B2B vs retail customers). Where other platforms are making leaps and strides, Gorgias stays still, and never gets better. When you make requests for improveme...
— Sophia Webster
Slow support or not existent Also the app is supper buggy
— Seonabiolabs

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