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Tidio: AI Chatbot & Live Chat icon

Tidio: AI Chatbot & Live Chat

Live chat, Helpdesk and an AI chatbot that sells and...

por TIDIO LLC · Lançado: julho 2014 · Plano grátis disponível.

4.8 (1,356) no Shopify Usado por 33,905 lojas Shopify

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Sell more and support customers with an AI chatbot, live chat and email helpdesk. Product recommendations, order answers and tickets in one inbox.

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Sobre Tidio: AI Chatbot & Live Chat

O Tidio permite que você envolva os clientes com mensagens pré-definidas e fale com eles enquanto compram através de chat ao vivo. Mas é mais do que apenas uma extensão de chat ao vivo e um aplicativo de chatbot para Shopify. Você também pode usar AI conversacional para vender através de recomendações personalizadas de produtos. O Tidio permite que você veja os clientes em tempo real e aprenda os produtos que eles viram para aumentar o valor médio do pedido com códigos de desconto. Tudo isso a partir de um helpdesk com recursos dedicados Shopify. Aplicação de chat ao vivo — fornecer suporte ao vivo, resolver problemas e vender através de chat e integração de vídeo Chatbot — criar fluxos de automação de chatbot e alimentar seu funel 24/7 AI chatbot — resolver a maioria dos problemas de suporte ao cliente com o Lyro o software de vendas de AI Help desk — gerir tudo a partir de um, fácil de usar, painel centralizado Suporte omnicanal em tempo real — Preveja cartões, encomendas passadas e recomendar produtos Mostrar mais Mostrar menos

Verificado pela última vez: November 5, 2026 · Fresh

Detalhes do app

Desenvolvedor
TIDIO LLC
Categoria
Store management
Preço
Plano grátis disponível
Lançado
julho 2014
Avaliação
4.8 (1,356) no Shopify

Principais recursos

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Integrações com:

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

4 planos · começa grátis · teste grátis de 7 dias

Free

Grátis

Customer Service

$29/month

Flows

$29/month

Lyro AI Chatbot

$39/month

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 162 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

TIdio and Lyro themselves are an amazing customer service tool. Lyro, the AI LLM has brought up our "resolve rates" to around 80% with a 4.2 out of 5 stars feedback, without ever involving our team. The team is then able to catch the other ~20% and special requests. One thing to note... MAKE SURE YOU INTEGRATE IT CORRECTLY TO YOUR STOREFRONT THE FIRST TIME. Tidio customer service support is atroci...
— morrflate
Have been using Tidio for the past year and we love it!
— The Rug House
Still One of the Best AI Live Chat Apps for Shopify I've been a loyal Tidio customer for over six years and have professionally tried many other AI live chat apps for Shopify. Despite exploring other options, I still prefer Tidio. There is definitely room for improvement, but I believe Tidio remains one of the best live chat solutions I've used. I recently experienced some app issues, but Chris...
— Clast
We've been trying out quite a lot of customer support solutions and Tidio is the first that delivers the all-in-one experience we were looking for. Chat, mail and help center combined with a good AI assistant and a neat interface. Highly recommended for everyone that struggles with to many messages coming from too many channels.
— Craftinglove
very helpful
— Ideal Barn Doors
la mejoooooor la amo
— El Bazar Store
All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!
— Rick's by Design
Fantastic App, Highly Recommend
— Simply Tanks
I love that app!
— Snap Magnets
Very nice and easy and the techs are very responsive in case you have any questions :)
— Kingofjewelry.com
I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)
— Nicole Designs All
It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful
— Valija
Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue. We lost the customer, along with the materials and labor invested in their...
— New Wave Print
**Disappointing Customer Support, Unreliable App, and Features Removed** I have been a loyal, paying Tidio customer for approximately six years, but unfortunately, my recent experience has been extremely disappointing. The mobile app has ongoing issues, including frequent logouts and navigation problems, making it unreliable for managing customer conversations. What is even more frustrating is...
— Clast
The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!
— WGC Shop
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur

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