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Tidio: AI Chatbot & Live Chat icon

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...

por TIDIO LLC · Lançado: julho 2014 · Plano grátis disponível.

4.8 (1,341) no Shopify Usado por 33,700 lojas Shopify

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Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

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Sobre Tidio: AI Chatbot & Live Chat

O Tidio permite que você envolva os clientes com mensagens pré-definidas e fale com eles enquanto compram através de chat ao vivo. Mas é mais do que apenas uma extensão de chat ao vivo e um aplicativo de chatbot para Shopify. Você também pode usar AI conversacional para vender através de recomendações personalizadas de produtos. O Tidio permite que você veja os clientes em tempo real e aprenda os produtos que eles viram para aumentar o valor médio do pedido com códigos de desconto. Tudo isso a partir de um helpdesk com recursos dedicados Shopify. Aplicação de chat ao vivo — fornecer suporte ao vivo, resolver problemas e vender através de chat e integração de vídeo Chatbot — criar fluxos de automação de chatbot e alimentar seu funel 24/7 AI chatbot — resolver a maioria dos problemas de suporte ao cliente com o Lyro o software de vendas de AI Help desk — gerir tudo a partir de um, fácil de usar, painel centralizado Suporte omnicanal em tempo real — Preveja cartões, encomendas passadas e recomendar produtos Mostrar mais Mostrar menos

Verificado pela última vez: September 20, 2026 · Fresh

Detalhes do app

Desenvolvedor
TIDIO LLC
Categoria
Store management
Preço
Plano grátis disponível
Lançado
julho 2014
Avaliação
4.8 (1,341) no Shopify

Principais recursos

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Integrações com:

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

4 planos · começa grátis · teste grátis de 7 dias

Free

Grátis

Customer Service

$29/month

Flows

$29/month

Lyro AI Chatbot

$39/month

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 138 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made...
— SunnyWhale
good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time..
— Z Grills
Super Support-Tool für unseren Onlineshop Wir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv. Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besser...
— Dr. Peter Hartig
We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!
— Happy Hygge Gifts
We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support. One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new...
— lunavia
Help me keep in contact with my current and potential clients.
— Sole Revival and Redemption LLC
The best app in teh world
— Allkids
Helps out a lot with building new clients.
— ScreenerKing®
happy to use Tidio, the settings there is clear and love the ai functions
— Dcams Mexico
Todo muy bien
— Kauara
Easy Setup and runs smoothly. No problems here.
— Brevity Brew
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
— AuraLyn
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...
— Direct Discount Furniture & Mattress LLC
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
— VRTX BAND
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...
— ART o LUNA

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