Loop Returns & Exchanges

Manage returns, exchanges, tracking, order editing & more!

por Loop · Lançado: maio 2021 · Plano grátis disponível.

4.7 (408) no Shopify Usado por 6,086 lojas Shopify

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Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.

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Sobre Loop Returns & Exchanges

Loop é a plataforma de operações de AI construída para retenção. Loop une o rastreamento, edição de pedidos, gerenciamento de retornos, envio, trocas, prevenção de fraudes e mais em uma plataforma alimentada por AI. Loop Intelligence aprende com pedidos e comportamento de shopper para melhorar as decisões ao longo do tempo - reduzindo os custos de retorno, evitando abusos, aumentando as trocas e entrega de confiança do shopper através de experiências previsíveis. Automatize os retornos e incentive as trocas com a Shop Now & Bônus Credit Melhore a conversão pré-compra com Checkout+, Proteção de Pacotes e Entrega Prevenindo a fraude de retorno com AI, regras, fluxos de trabalho e listas de blocos Deixe os clientes editar ordens pós-compra para reduzir cancelamentos e suporte Monitoramento proactivo e notificações que reduzem a WISMO e melhoram a visibilidade Mostrar mais Mostrar menos

Verificado pela última vez: August 8, 2026 · Fresh

Detalhes do app

Desenvolvedor: Loop
Categoria: Orders & shipping
Preço: Plano grátis disponível
Lançado: maio 2021
Avaliação: 4.7 (408) no Shopify

Principais recursos

Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection

Integrações com:

Attentive Checkout Customer accounts Global-E Gorgias Klaviyo NetSuite Shiphero Shopify Admin Shopify Flow Shopify POS

3 planos · começa grátis · teste grátis de 29 dias

Checkout+

Grátis

Essential

$155/month

Advanced

$340/month

Planos e preços conforme listados na Shopify App Store.

Notas e avaliações

com base em 93 avaliações da Shopify App Store

Use as setas para ler avaliações individuais

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— Victoria Beckham Beauty

Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

— Softies

Rece was so helpful and professional. He resolved our issue quickly!

— Swim and Sweat

App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!

— JadeYoga

Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excelle...

— Alma Mater Footwear

Fast, helpful and accurate support!

— Tracksmith

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!

— Criquet Shirts

super helpful

— Aurate New York

Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!

— Oh Clementine

Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.

— Mixed by Nasrin

Loop's customer service and expertise in navigating Shopify stores is great!

— Westman Atelier Dev

Same issue. Cannot reset password...

— rom&nd

Customer service is poor - no calls or demos given - it is a complete pain to setup.

— Keada Sports

Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.

— United By Blue

This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.

— Past Midnight

Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales repr...

— Pretty Little Home

I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.

— SAINT SKEI

I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist ove...

— TheGuideliner™

Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.

— HealthyFeetStore.com

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